FAQs

General FAQs

Your peace of mind is crucial to us, so all staff undergo a face-to-face or video interview, complete reference check, qualification check and police check. We employ only the very best staff, which allows us to provide excellent service. We have also developed an innovative and cutting edge training and education program to ensure that our staff, and the services they provide, continue to exceed your expectations.

Anyone can refer clients to us. You may be a husband or wife, a family member or a friend of someone who is in need of support. We also receive referrals from doctors and other healthcare professionals and organisations.

There are no lock-in contracts and care can be arranged from as little as one visit, to a more regular ongoing arrangement.

CareSavvy’s services include home support, travel assistance, personal care, meal preparation, , community participation, financial management, education assistance, special needs, and therapy assistance. Each service is individually tailored to suit the individual’s goal and medical requirements.

Savvy Carers can be booked for atleast one hour and upto 24 hours. Please specify your requirements and we can arrange a carer that fits your needs.

All our Personal Care staff hold certification related to the industry, which covers all aspects of caring for the people in their homes.

It’s OK to complain. We take complaints very seriously. This will allow us to improve. You can complain without the fear of retribution. Call us on  0411 624 365 if you are unhappy with any element of your service or have complaints/feedback about your carer. We gather all details, analyze, and provide solutions by working on it with you. You can ask us to give you more information about where else you can complain.

Safety is our utmost priority, whether it is of the participants or the carer. Savvy carers undergo strict background checks and, once eligible, become a part of our team. We do our best to recommend a carer which best suits your requirements.

NDIS Related FAQs

NDIS, National Disability Insurance Scheme, is a scheme of the Australian Government that funds cost associated with disability. The scheme was legislated in 2013 and is expected to be in full operation nationally by 2020.
The NDIS is a way of providing disability support to every Australian under 65 years of age. Anyone with a permanent and significant disability can be supported under NDIS. Through the NDIS, participants can identify their supports to carry on their day to day activity without feeling burdened.

When your first NDIS plan is developed, you’ll meet your NDIA planner to discuss the support you require and your short term and long-term achievement. Your plan will be built based on your goals and the services and support you require. Your plan will be divided into three categories. The NDIA use very specific language and words when they make your plan. It is important to understand the difference between each category so you can get the funding you need.

Yes we are NDIS approved provider for providing assistance with household tasks & transportation.  We are in process of getting approval for the rest of the services.  However, we provide those services for NDIS participants who are plan-managed or self-managed for their funding management.

When you join CareSavvy, we’ll ask what kind of plan management you have. This will tell us how you will pay for support through CareSavvy in one of three ways:

  • Self funded
  • Plan-managed, (through case manager)
  • NDIA managed, we can claim the payment from NDIS directly for household task and transport support. 
Yes, CareSavvy is compatible with all forms of funding. For people who don’t receive funding through the NDIS, this could include:

Self-funding through disposable income
State-based funding (Community Participation funding)
Other insurance-based funding (e.g. TAC, iCare, NIIS)