Privacy Policy

    At CareSavvy, we take your privacy seriously. This privacy policy outlines how we collect, use, disclose, and store your personal information. We are committed to maintaining the confidentiality and security of your data in compliance with the Privacy Act 1988 and the National Privacy Principles.

    1. Protecting Your Privacy

    Your privacy is a top priority for CareSavvy. We are dedicated to respecting and maintaining the confidentiality of your personal information. We adhere to the Privacy Act 1988 and the National Privacy Principles, ensuring that the information collected is used only for the intended purpose.

    2. Types of Information Collected

    We may collect personal and sensitive information through various interactions, including registration, inquiries, correspondence, and online activities. Personal information includes details such as name, contact information, date of birth, gender, and work-related information. Sensitive information pertains to details like racial or ethnic origin, political opinions, health records, and other confidential data.

    2.1 Personal Information

    We collect your personal information as reasonably necessary for us to determine your suitability for work with us or through us. The main types of personal information we collect through carer profile registration and may include but not limited to are:

  • your name and contact details, including your address, email address and phone numbers;
  • your date of birth;
  • your gender;
  • Information in your cover letter, resume and application forms including your skills;
  • qualifications, work history, references, goals and interests;
  • details of your work rights in Australia and other countries;
  • your tax file number and superannuation details;
  • information documenting your work history with or through us (including bank account details,
  • salary, work performance information and salary sacrifice documents);
  • aptitude and psychological assessment results;
  • the results of police checks, working with children checks or other background checks;
  • medical reviews or assessments of you; and
  • other information that you, your referees or our clients provide to us, including personal
  • feedback and notes of our interactions with you and/or others in relation to your suitability for work with us or through us.

    • 2.2 Sensitive information

    This is a special category of personal information. It includes information or an opinion about your:

  • racial or ethnic origin;
  • political opinion;
  • membership of a political association or religious beliefs, affiliations or philosophical beliefs;
  • membership of a professional or trade association or membership of a trade union;
  • sexual preferences or practices;
  • criminal record;
  • health or disability (at any time); and
  • expressed wishes about the future provision of health services.

    • We do not actively seek to collect sensitive information unless it is necessary for our business purposes. If we do have to collect sensitive information, we will do so in accordance with the APPs. Sensitive information will, in most cases, only be disclosed with your consent.

    3. How Information is Collected

    We collect information through forms, documents, online interactions, emails, and other communication channels. Additionally, information may be sourced from publicly available platforms, social media, and interactions with our website.

    4. Use of Personal Information

    Personal information is utilized for primary purposes, such as providing services, verifying identity, conducting background checks, and managing client relationships. It may also be used for marketing, statistical analysis, and improving our services. We ensure that your information is used only for relevant purposes.

    5. Disclosure of Information

    Your personal and sensitive information may be disclosed to potential employers, referees, CareSavvy members, clients, and third-party service providers. It may also be used in connection with work placements, reference checks, and other necessary processes. We do not disclose information for marketing purposes without your explicit consent.

    6. Security Measures

    CareSavvy employs reasonable measures to protect your information from misuse, loss, unauthorized access, modification, and disclosure. We have secure storage facilities and use password-protected databases. Staff members are bound by confidentiality agreements.

    7. External Sites

    External sites linked to or from the CareSavvy website are not under our control, and users are advised to review their respective Privacy Policies. Users should be aware of the inherent risks associated with transmitting information via the Internet.

    8. Changes to Privacy Policy

    Any changes to our privacy policy will be updated on our website. Users are encouraged to review the policy periodically. If you have questions or concerns, please contact us.

    9. Contact Us

    If you have concerns or questions about how we handle your information, contact our Privacy Officer at [email protected]. We aim to address any issues promptly and thoroughly.